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The Government’s proposed gambling reforms have prompted big headlines about the financial cost to the industry. But as customer care grows increasingly critical to brand value, does tighter regulation offer opportunities for forward-thinking firms?
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Following the acquisition of UK network operator WPD, EQ worked with National Grid to ensure the smooth roll-out of Sharesave plan benefits to all 7,000 new employees within just two months. Read the case study here.
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Keeping you up-to-date with industry changes and news impacting the world of share registration and employee share plans.
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EQ responds to the long-awaited government white paper on gambling reform for the digital age.
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As the FCA releases its latest complaints data, we look at how this can help firms ahead of the Consumer Duty.
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The key to a successful complaint management strategy is having a process and dedicated complaints management system that lends itself to ease-of-use, accessibility, and timely communications. See how AI (ChatGPT) and Automation tools are part of the solution.
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