In every business, from time to time, things go wrong. It is not always the fault of the business itself but regardless of how a mistake has been made, an effective remedy is needed. This involves time and resources. We can help.
At EQ, we help regulated businesses to effectively resolve peaks of activity. How do we do this? Using technology-led robotics, skilled remediation specialists, and facilities.
By reviewing existing procedures, stripping away legacy processes, and introducing automation, we can reduce internal resources and associated costs for our customers by up to 50%.
As a strategic partner, we provide the people, processes and technology to help you manage customer contact programmes, meaning you don’t have to contract, engage and manage multiple suppliers.
CASE STUDY
Our unique and proven approach to remediation has had significant benefits for our customers. EQ helped a retail bank to achieve projected savings of C.£14m through the use of automation to deliver a remediation project.
When it comes to remediation, organisations are under pressure to demonstrate commitment to customers and to reassure the regulator...
Common human approaches to problem solving often work against us when undertaking remediation programmes. Find out how to avoid the...
Be prepared with our 7-step approach and methodology, proven to deliver successful rectification and remediation programmes.
Share your remediation challenges with us. We’re here to help.
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