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The increased use of social media for customers and brands, a rise in numbers of vulnerable customers, and the influence of regulation. There are so many factors to consider when deciding how to improve communications between organisation and customer.
Read More![Without Boundaries How To Empower Colleagues To Support Consumers 4[1]](https://eqdotcom.azureedge.net/dotcom-cache/7/6/5/9/f/a/7659fadf4cbf14d86530e571218164bb7ee0eedd.jpg)
In this article, Louise Kirkwood, Head of Customer Insight and one of our vulnerable customer champions, looks at the practical steps regulated businesses can take to empower their colleagues to deliver positive customer outcomes.
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February's Proxy Governance Update looks ahead to the 2022 AGM Season through the lens of a key stakeholder group, the proxy advisory agencies.
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Many of the tools for building financial resilience are already available in existing employee benefit ranges but a lack of employee awareness of them is costing businesses.
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Welcome to our February bulletin of what's happening within the regulatory environment that impacts the share registration and employee share plans space.
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EQ's Martin Kisby examines the latest FCA Consumer Duty consultation, which aims to provide a higher level of consumer protection in retail financial services.
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