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Services for Individuals
Anthea Coulter, Account Director, Hazell Carr considers why and how organisations should boost consumer and business debt management services now.
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The need to Know-Your-Customer is increasing. As is the challenge to implement processes that are compliant, efficient, but non-compromised in terms of customer experience. Here’s how to unify these needs and get the right balance throughout.
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Lenders can help individuals in the economic recovery. In the age of accountable business, regtech goes beyond FCA compliance, to deliver with purpose. So how can lenders help if borrowers aren’t currently spending? They can help manage the burden of backdated payments.
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How can lenders survive and help others? What’s the new normal for financial services? What is ‘Breathing Space’? In the age of good governance, and in the context of the global pandemic, what can lenders do to support consumers whilst lending responsibly?
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EQ Credit Services’ Martin Kisby, Director of Compliance provides comment on the FCA’s announcement to review the unsecured credit market following ‘The Woolard Review’. The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.
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At some point every Financial Services firm will see a complaint escalated to the Ombudsman and the most recent FOS report revealed a 50% year on year increase in complaint volumes.
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