Root cause analysis
Ability to drill down on the root cause of complaints, enabling clients to proactively manage the cause of complaints and implement solutions prior to the complaint arising.

Highly flexible configuration 
Simple and easy-to-use software that can be configured in line with legislation or company policies around complaint management.

Seamless integration
Integrates with third party systems for example CRM, SAP, document management and social media.

AI algorithms
The software also utilises AI algorithms to further assist users in the identification of vulnerable customers, product and complaint nature categorisations, helping to reduce recording errors made at the front line.

Comprehensive reporting and notifications
Enables clients to remain compliant with their complaint reporting in a cost-effective, simple, and transparent way.

Workload management
Assign cases on a case-by-case basis to individual team members and have full visibility of workloads.

Automated Compliance
Helping organisations in regulated industries such as Financial Services, Utilities and Telecoms remain compliant in the way they handle complaints. 

Supporting specialist cases
Manage case types such as Payment Services Directive (PSD2), Data Subject Access Requests (DSARs), Compliments, Quality Assurance (QA) checks, Root cause Analysis (RCA) investigations, and many more.