Step beyond the red tape and redefine regulated business
In the age of the empowered consumer
How do we treat all customers fairly? Vocal or vulnerable, all consumers are equal. Explore the increase in vulnerable customers and find ways to care at scale.
What is good governance? Having purpose and making positive change. Explore ways to improve business for the good of: people, planet, and profits.
In the age of business accountability
How to achieve optimum operational effectiveness? Balance compliance with innovation to turn regulatory policy into functional and sustainable solutions.
Insights into the current landscape of regulated markets from EQ’s Chief Risk Officer, Adam Green. Inspirational examples and adaptable action plans included.
Organisations should boost consumer and business debt management services now.
EQ Expert, Martin Kisby, shows how to identify vulnerability.
We discuss vulnerability and the changing needs of both customers and members of staff as a result of the pandemic.
We explore what customer vulnerability means today with special guest M&G plc.
How can lenders survive and help others? What’s the new normal for financial services?
Financial institutions can succeed if they integrate ‘Know Your Customer’ (KYC) practices as part of a holistic customer journey.
The review comes after the use of buy-now-pay-later credit nearly quadrupled in 2020 to £2.7bn in 2020.
We discuss the challenges of adapting quickly to regulatory change and the roles of people, process and technology.
Remediation is fundamental in highly regulated sectors. It can lead to better business.
Lenders can help individuals in the economic recovery. Here's how.
It is possible to keep customers, regulators and executive management happy. Outsourcing can help.
We discuss how operational resilience has taken centre stage with special guest Gain Credit.
With special guests and in-house experts, the Equiniti Podcast explores business themes of all horizons. Breaking down complex regulation and operational best practice, we bring a real-world perspective to business and management phenomena.
